We've posted before about what journalists want from PR people here.
PRNewser recently published a great post on the topic and we thought we'd share, without any commentary (which is very hard for PR people to do ;-).Want More tips? Give us a call or drop us a line at PRCheckup@Remedypr.com
Bigger is often not better in PR. How do you measure the results of a PR campaign?
Number of placements? Impression numbers? If that's not how we measure the effectiveness of an ad, why do we translate advertising equivalencies to public relations campaigns?
One of our agency directors was just featured by Bulldog Reporter in an article on the dicey topic of measurement.
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We hear it all the time from potential partners. Their PR firm, advertising guru, clan of digital marketing mavericks, etc., didn't come through.
Why is that?
There are a few reasons, but they can be avoided if you ask two simple questions. The fine folks at Agility PR Solutions (aka Bulldog Reporter to anyone who has been in PR for more than five years, and one of the leading trade / technology outlets in the PR / media relations space) gave one of our directors a venue to share and help you avoid the mistakes so many have made in the past.
Click the image below to go to their site and read the full article.
And if you like it, please share it on LinkedIn!
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We're regular contributors to The Craft Beer Attorney's B5 Newsletter and our most recent column is probably our best yet.
The article centers around the planning required when it comes to PR and media relations campaigns.
Can we see success with minimal planning? Definitely.
But honestly, you'll probably get the best bang from your buck, from us or any other sort of marketing agency, by planning well in advance.
If you don't subscribe already, we've pasted it below for you to check out!
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Numbers don’t lie, but they often don’t tell the whole story.
We live in (and have been for a while) a metric driven world when it comes to marketing. Often the metric involves measuring quantity over quality (yes, you can measure quality). We've seen more tangible results from PR placements in regional newspapers than we have in national ones, but that’s a topic for another time.
Yahoo! once claimed that a streamed Bills versus Jaguars game resulted in more than 33 million streams.
Impressive!!! Right? Maybe?!?
In reality, those 33 million streams were 15.2 million unique viewers and 460 million minutes of football. The live stream actually averaged less than 2.4 million viewers per minute, compared to an average of 10 to 20 million viewers through traditional broadcast and cable for most NFL games.
Should we mention that the stream was set on auto-play for Yahoo!, Tumblr and their other properties… and that views were counted as long as the window was open for three seconds.
That means that if you went to Yahoo! to look up the number for your local dog groomer or search news on mortgage rates, you may have been counted as ‘watching’ the game.
Who cares about why they watched it, as long as we have the impression numbers to show for it 😉
This is one of the chief reasons we don’t compare PR/editorial value to ad value and I’d be hard pressed to tell you at home broadcast/cable views are the same as streaming views on a phone, tablet, etc., whether in the home or not. They're all different. They all have value, but those values are different as well.
Yes, impression numbers are incredibly important in our world, but impression numbers alone shouldn’t be how you measure the success of your campaign.
For those that feel we're calling out digital ad agencies unfairly here, I’ll put the focus on the PR/media relations industry. A tried and true (and lazy) method of measuring a PR program’s success is impression numbers. How many people saw X on TV last night, or subscribe to that magazine, etc. If a client asks, for impression numbers, we happily pass them over, but with the caveat that we don’t believe for one second that X number of people actually saw the article with the client in it.
While we won’t be so bold as to call this a fact, it’s the truth. Impression numbers don’t equate to recognition, brand message retention or in the case of Yahoo!’s auto-play of the football game, intention.
In reality, impression numbers are estimates of how many may have been in the vicinity of your message. And nothing more.
Numbers alone don’t tell the story of a campaign’s success and unfortunately, as the media landscape continues to fragment and more brands leverage the tools at their disposal, almost all marketers are having to do more to achieve the same or even less results as they saw the year before.
Any marketing / PR / advertising person that doesn’t tell you this upfront isn’t necessarily lying, but they’re not telling you everything they know either.
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This is the biggest misconception people have when launching a PR or media relations campaign. It's common even among seasoned marketers.
But it's the truth.
Here's a tip: Journalists are not sitting around waiting to regurgitate what they’re sent by PR people. They are not parrots.
We were reminded about this we saw this Tweet linking to The Walking Deadline from Billy Brown, a journalist we work with fairly regularly.
Billy, like many journalists/bloggers/content creators/whatever you want to call them, is not a parrot. Also, Billy is not an idiot and can think for himself. Why is this important to keep in mind?
If we put in the headline of a press release or subject line of an email “This Is A Game Changer!” or "This Is The Best Thing Ever!" then it better be a game-changer, or else Billy will think twice before looking at our pitch next time around. Keep in mind that we can send things to Billy that aren’t game-changers, but before we do, we better be able to explain why it’s worth his time or else we're going to sour the relationship.
Simple enough? You'd think so, but time and again PR people are asked to push things to media that either aren't newsworthy or so overstated that they turn off the intended media targets.
Here’s what you need to keep in mind when trying to forge relationships with journalists and what you need to do to ensure your efforts are deemed newsworthy.
For the most part, media outlets need make money: They accomplish this based on selling advertising in some shape or form, the rates for which are calculated from publication sales, website traffic, Nielsen ratings, headline clicks, etc. It’s the journalist’s job to create compelling stories, relevant to the media outlet’s specific audience, that will help with this.
What may be a good story to you and/or about your brand may not help with the point above. You need to consider that. And while your pitch doesn’t have to be a game-changer to secure coverage, you do need to explain what value it has to offer.
Personally, when looking to hire consultants for our partners, we’ve found that the best PR people are those that can secure coverage for the brands that aren’t the leaders in their space. Our overused phrase in this instance is that anyone can pitch an iPhone to the media. Everyone wants to cover the next iPhone.
Journalists are busy. They’re not waiting around for your news, regardless of their need to drive revenue for the media outlets they're working for. They’re most likely not going to drop what they’re doing unless what you’re offering is incredibly monumental in the total scope of their relevant news world. And the more time you can give them, the better.
Even that Instagram personality with 100k that you so desperately want to feature your brand using a VSCO picture may work days, if not weeks in advance. Local media have their own deadlines, as do journalists who write for magazines and websites.
Everyone is your competition for media coverage. Every brand, regardless of newsworthiness, if they're engaging in PR, they're potentially blocking you from securing media coverage.
Journalists have their own coverage areas and interests. This gets overlooked often. Some will cover a range of topics, others not so much. Some just don't like certain brands. It happens. A finance reporter at one publication may cover everything from credit cards to mortgages, but at another media outlet, those topics could be spread across multiple reporters. This leads us to our next point...
You need to go to the right person at the right publication with the right pitch. At your own company, you don’t drop off a creative brief for a new logo design with the accounting department, do you? Sure, they may pass it onto the right people, but why would you ask them to do that? They’re busy handling accounting related tasks and your request, in addition to being annoying, may cause them to think twice about getting back to you in the future.
Send your news at the right time. We can't stress that enough. This is going to vary by what sort of media you're targeting, but again, Billy and others like him aren't just waiting by their laptops for emails from their favorite PR people every minute of the day.
We'll close with this because potential clients often ask about media lists and networks.
Relationships matter, but the story being pitched is more important.
Remedy has developed some incredible relationships and in our network of colleagues, it's fairly easy to connect to journalists we've never worked with before. The same goes for many other PR consultants and firms and a lot of them will agree that the relationship won’t matter if we don’t follow some simple points outlined above.
If you want to secure editorial coverage for your brand, you need to look at it from the reporter’s perspective and go from there. Give them a relevant story for their coverage area(s), presented in a way they want to see it and with time to consider it.
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